Terms & Conditions
Before registering an account or placing a single wager at FLucky casino, every player is strongly advised to read these Terms & Conditions in full. By creating an account or using any service offered on this platform, players confirm that they have read, understood, and accepted all provisions outlined below. These terms form a legally binding agreement between the player and FLucky Casino.
1. General Provisions
FLucky Casino operates under a valid gaming licence and adheres to the regulatory requirements set forth by its licensing authority. The platform is intended solely for entertainment purposes, and all services are provided on an “as is” basis, subject to the conditions described in this document.
FLucky Casino reserves the right to amend these Terms & Conditions at any time. Registered players will be notified of material changes via email or on-site notification. Continued use of the platform after any such change constitutes acceptance of the revised terms.
2. Eligibility
To register and play at FLucky Casino, users must meet the following requirements:
- Be at least 18 years of age (or the legal gambling age in their jurisdiction, whichever is higher)
- Not be a resident of any restricted territory (see Section 11 for the full list)
- Not be listed on any self-exclusion register applicable to online gambling
- Register only one account per person, household, IP address, or device
- Provide truthful, accurate, and complete information during registration
FLucky Casino performs age verification checks and may request supporting documentation at any time. Players who are found to be underage will have their accounts suspended, all winnings forfeited, and deposits returned where legally required.
3. Account Registration and Security
Players are responsible for maintaining the confidentiality of their login credentials. FLucky Casino will never ask for a player’s password via email or live chat. If a player suspects unauthorised access to their account, they must contact customer support immediately.
Each player may hold only one registered account. Duplicate accounts may be closed without notice, and any balances associated with them may be forfeited. Players must keep their contact information up to date at all times.
Account verification (KYC — Know Your Customer) is a mandatory process. Players may be asked to submit:
| Document Type | Purpose |
|---|---|
| Government-issued photo ID | Identity verification |
| Utility bill or bank statement | Address verification |
| Copy of payment method | Payment verification |
| Source of funds declaration | AML compliance |
Failure to provide requested documents within the stated timeframe may result in account suspension or closure.
4. Deposits and Withdrawals
4.1 Deposits
FLucky Casino accepts deposits via a range of approved payment methods. The minimum deposit amount varies by method but is generally set at €10. All deposits must be made from payment instruments registered in the player’s own name.
FLucky Casino does not charge fees on deposits, though third-party providers may apply their own transaction costs. Deposits are generally credited instantly, though processing times may vary.
4.2 Withdrawals
Withdrawal requests are subject to identity verification. Players must have completed KYC procedures before any withdrawal can be processed. The minimum withdrawal amount is €20.
Withdrawals are processed within the following general timeframes:
| Method | Processing Time |
|---|---|
| E-wallets | Up to 24 hours |
| Debit/Credit Cards | 3–5 business days |
| Bank Transfer | 5–7 business days |
| Cryptocurrency | Up to 24 hours |
FLucky Casino reserves the right to conduct enhanced due diligence on large withdrawals. Players with outstanding wagering requirements on bonus funds may not withdraw until those requirements are fulfilled.
5. Bonus Terms
All bonuses, free spins, and promotional offers at FLucky Casino are subject to specific terms. The general conditions applicable to all promotions include:
- Bonuses must be claimed within the specified validity period
- Wagering requirements must be completed before bonus-derived winnings can be withdrawn
- Standard wagering requirement: 35x the bonus amount (unless otherwise stated)
- Only players who have not previously claimed the same promotion are eligible
- Bonus funds are played before real-money funds unless otherwise specified
- FLucky Casino reserves the right to withdraw a bonus offer at any time
Players who attempt to abuse the bonus system — including but not limited to creating multiple accounts, placing low-risk bets to fulfil wagering requirements, or engaging in arbitrage — will have their bonuses voided and their accounts reviewed.
Full bonus terms are detailed on the Bonuses page.
6. Responsible Gambling
FLucky Casino is committed to promoting responsible gaming. Players who feel that their gambling may be becoming problematic are encouraged to make use of the following tools:
- Deposit Limits — set daily, weekly, or monthly caps on deposits
- Loss Limits — restrict the amount that can be lost within a given period
- Session Time Limits — control the duration of individual gaming sessions
- Cool-off Periods — take a temporary break from the platform (24 hours to 6 weeks)
- Self-Exclusion — request a minimum six-month exclusion from all FLucky Casino services
These tools can be accessed in the account settings or by contacting customer support. Players who have self-excluded may not attempt to open new accounts. Requests for self-exclusion are processed within 24 hours.
For external support, players may contact organisations such as:
- GamCare — gamcare.org.uk
- Gambling Therapy — gamblingtherapy.org
- BeGambleAware — begambleaware.org
7. Fair Play and Prohibited Activities
All games at FLucky Casino are powered by certified Random Number Generators (RNGs) and have been tested for fairness by independent auditors. Players are expected to engage in fair play at all times.
The following activities are strictly prohibited:
- Colluding with other players
- Using software, bots, or automated systems to gain an unfair advantage
- Exploiting software bugs or errors without reporting them
- Engaging in money laundering or fraud
- Providing false information during registration or verification
- Attempting to reverse any completed transaction via a chargeback without first contacting support
Breaches of these rules may result in immediate account closure, forfeiture of balances, and reporting to relevant authorities.
8. Technical Issues and Errors
FLucky Casino is not liable for any losses arising from technical failures, disconnections, or interruptions during gameplay that are outside the casino’s reasonable control. In cases where a technical error results in an incorrect payout, FLucky Casino reserves the right to correct the error and adjust account balances accordingly.
Players who experience technical issues during a game session are advised to contact customer support immediately with a description of the problem, including the game name, time of occurrence, and bet amount.
9. Privacy and Data Protection
FLucky Casino collects and processes personal data in accordance with its Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR). Player data is used solely for the purposes of account management, identity verification, fraud prevention, and regulatory compliance.
FLucky Casino does not sell player data to third parties. Data may be shared with licensed third-party service providers who assist in operating the platform, where such sharing is necessary and proportionate.
10. Intellectual Property
All content on flucky.casino — including logos, graphics, text, software, and game assets — is the intellectual property of FLucky Casino or its licensors. Players may not reproduce, distribute, or use any of this content without prior written permission.
11. Restricted Territories
FLucky Casino does not accept players from jurisdictions where online gambling is prohibited or where the casino does not hold the appropriate licence. Restricted territories are subject to change and are listed in the casino’s geo-restriction policy. Players are responsible for ensuring that online gambling is lawful in their country of residence before registering.
12. Governing Law
These Terms & Conditions are governed by the laws of the jurisdiction in which FLucky Casino is licensed. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.
For any questions regarding these terms, players may contact FLucky Casino’s customer support team via live chat or email at support@flucky.casino.
FLucky Casino encourages all players to gamble responsibly. Gambling should remain a form of entertainment — never a way to earn income.